Awakening Trumpet

We are deeply moved by watching ordinary people doing extraordinarily in course of our Strategy development workshops. Little achievements of the key members (ordinary people) having profound effect on the business leaves us in disbelief. We are glad to watch the changes in their outlook about the business. But, we are regretting that only a small percentage of business owners / teams dare to leave their accustomed way of thinking and catch the growth mindset. One of the major mindset is to expand the production facility, or increase number of sales outlets, or increase man power, etc. 

Most  organisations operate on the assumption or formula that more resources / facility equals better business. They invest a large financial capital in upgrading, expanding and improving resources. Of course, resources matter to accomplish organisational feat. But the mindset for growth matters more than resources.  When you look around the companies that grow geometrically; in spite of meager resources, they thrive with their outlook. Often mindset trumps the resources bank; it sets businesses apart. It help

s the leaders to navigate the right path, irrespective of the circumstances the organisation is having. Mindset can be acquired with right kind of facilitation. A look back on the clients whom we have served indicate, it is sheer mindset that helped them to reach a growth path. The wake up call to every Small and Medium business is to see the market before they spend or acquire costly resources.  Resources may become obsolete faster than the returns it can provide. Many times simplest of the ideas lead to big breakthroughs, but the ideas stick only if there are right mindsets. 

contributed by Sasikanth R Prabhu

Lasting change through crisis

Prevention of crisis is much advised and of course we must do everything to prevent it. But if it occurs, we need preparation to gain from it. Many families, young couples, close friends, colleagues etc have reported  that their past crisis, very deep ones, have helped then to form deeper bonds with each other  Attempting to contain or overcome a crisis brings people together. That is one of the positive value of crisis.

This phenomenon is equally good for business teams too.  The teams that have found ways to overcome crisis and worked together to get over it have found to be having better working relationships and bonding. Crisis gives an opportunity to know each other at deeper levels and to lean to adjust with each other.

Crisis also gives us an opportunity to break from the outdated habits, renew our perspectives and learn new courses of actions.

We facilitate to create conflicts and crisis in our business facilitation services that the team of key players emerge strong and are clear about the strategy. Though we provoke to create conflicts , we are competent to avoid unhealthy interpersonal rub offs and lead to healthy and long lasting outputs.

Experiencing conflicts and resolving it is the stepping stones to growth.


contributed by Sasikanth Prabhu

Disorder in the Questions: asking the ‘How?’ sooner

When we go for marketing calls to sell the service of DNA development for the businesses, I make a single statement to make our point i.e. ‘we help the companies to grow from one level to next level’.  As a response to this, often we get back a question ‘How do you do that? ‘.  Also we get other questions that are closely related to the disorderly question “how do you do that? “. Some of them are ‘How do you get from here to there?’, ‘Where has this worked?’, ‘What would this program cost and what is the return on investment?’. ’ How do we measure it?’ etc. We prefer to call this question disorderly, because it beats all the creative and productive purposes. The question creates a subtle aura of cynicism or contempt. It indicates something such as “ We have been doing it all these years, how can you be better than us” ,  “We know it all , let us see if you can tell us more than we know, which is impossible”,  etc.. It is also a defense against taking action, as it implies that let us know clearly that it will yield what we want then we shall act.

Thus the How? question is a defense for the stubbornness to act for change or even to think differently. It is an indirect expression of doubt, more on to them than on us.  The How? question also seem to be a habit.   Business owners who have strong habits of pursuing what is practical and doable, tend to ignore larger purpose and impacts. We are astonished to watch frequently that when some business owner’s initiatives do not work, they simply try harder. When they are trying to control a business and it is failing, then they doggedly do more of what is not working.

The How? question also promotes an illusion of speed such as the world is moving fast now a days  and there is no time for thinking and emotions; At any cost we must do all things fast. Of course, we need to do things fast what needs to be done. What need to be done: ‘the business’ is often forgotten.  Instead the organization mindlessly pursues to meet the mechanical objectives. This mindset, of going only behind what works, is the biggest hurdle to sustainable business growth. We attempt to break this mindset very early in our interactions and that puts us in the risk of being expelled from the premises. But that is the hazard of business facilitation job. We need to put up with it.

Each time business owners / managers try to get answers to the question How?, they get answers such as .. do Lean management, do six sigma, do 5S, do 360 degree feedback, do balance score card, do leadership training etc etc. All seem to have not yielded what was expected if not failed. Still organizations resort to such programs every now and then with a hope to solve their fundamental issues.  Often How?  question fails because it is not the right question and secondly the answer comes out of someone else’s experience. It is difficult for any business to live on the experiences of others regardless of the meticulousness with which the answer is accepted.

It is not that we propose a blanket ban on the How?, it is only that we persuade the business owners/ managers to save this question for a  latter period and that there are more important questions to be asked before the How?. Getting the questions right at first is the best step. We facilitate to make them ask right questions.

Contributed by Sasikanth Prabhu

Visioning

Now we have facilitated visioning exercise of more than 50 small businesses. Recently we did visioning program for a Automotive parts manufacturing Company in Dewas (Madhya Pradesh). This company was introduced by our friend Yogesh Jain who also became an ardent follower of School of Strategy and he runs his organisation Niche Quality Solutions Pvt Ltd (http://nicheqs.com/), which has long experience in providing Six sigma, Quality solutions to organisations in and around Indore. An year's experience in strategy workshops have given him an opportunity to develop an unconventional perspectives on business growth. He says " I have attended many management programs organised by institutions such as IMA.... but the business strategy workshops are different and they really add value to the organisation. There is a sense of fulfillment in taking part in these sessions". It is wonderful to work with him now... ...

During the meetings with business owners the question that comes up a lot in the work we do is the difference between vision and mission. At times we come across companies which do not bother to distinguish them at all: but...They have a separate Values Statement (thank goodness), but if you ask them to tell their Vision, and then their Mission, they’ll give you the same answer for both questions. So what is . difference? Does it matter? Yes it does! we will see visioning here .

• A strategic vision is usually thought to be solely future oriented. A vision provides an organization a forward looking, idealized image of itself.


• Moves outside the usual assumptions.


• Concentrates on the end goal, not the means to reach the goal.


• Followers gain ownership by developing the means (action plan).

Another benefit when done together with the people in the organisation is shared vision, which includes a present component.

• Vision is not a destination, but an intangible structure that surrounds us and guides our daily activities. From this perspective, a shared vision is a form of self-identity.

This definition of vision is a collective belief in what the organization can become. In this way it is similar to a truly desired wish for the future. If the vision is sufficiently broad it is enough for providing a framework for current decisions.

Regularly feedback can be employed for both corrective action and vision revision (interesting combination of words). If the feedback indicates a problem in the implementation and nothing amiss in the expected vision then the strategy and/or tactics can be altered to get back on track toward the vision. And if there is an indication that the vision is no longer realistic there is no problem with a shift in vision to a more workable vision. Normal planning cycles allow for such a step on an annual or half yearly basis.

ImplicationsWhat is unique about the organization's self-concept of itself? Something that would be missed if the organization were not to fulfill this vision.

What issues might arise among different stakeholders as this vision is realized?
Are organizational practices aligned with the vision? Are desired actions reinforced by performance metrics?

Putting an organization’s mission & vision in place requires working at all levels of the organization. Often, the effort is only made at the top of the organization with the expectation that employee commitment will follow. This assumption is far from true. It is recommended that a specific change program be put in place to develop a shared vision and common understanding of the organization’s vision and mission.

Unconventional Learning Program

Today, one positive thing is that the top management has begun to recognize the promise of sustainable growth hinges on the human beings (the key people) and not the technology or finance. Their key people’s knowledge, understanding and learning are the organization’s sacred assets. When it comes to breathing life into strategic initiatives, the key people are the ones who hold the power.

Creating a “learning oriented organization” to fulfill the growth needs has proven to be devilishly difficult.

If we read through the media we find that, the quest for employee-driven business growth is reaching a near-feverish pitch. Many organizations are looking for programs that will guarantee people’s commitment and engagement in the organizations goal. Often, sought after programs are Certifications, Computer based learning, Soft skills training, Offsite simulation programs etc. We have even found that some companies are intoxicated in conducting such programs.
Recently we asked one of the business owner of a Rs.40 crore company owner (our client too), what role does he play in the organization primarily. He said he spends a lot of time in HR development, developing people skills and attitudes. He is of the opinion that only if people’s attitude change he can go for business expansion / growth.

Sure, such programs are sexy and create a surge in the enthusiasm of the participants. But they are, after all, merely tools that offer no magic on their own. In factual terms, they do not seem to generate knowledge, commitment or enthusiasm in a sustainable way. For getting employees’ commitment and application of their skills the top management needs to begin the process elsewhere.

The challenge, here, is not “how do we get employees to learn.” Rather, it is “how do we create a situation in which they can use their own powerful and innate abilities to apply.” Notice the important difference between the two orientations. Organizational training ceases to be something we “do to” employees.

Instead, facilitators become triggers of a latent, collective power that may be harnessed and directed towards our organization’s shared goals and aspirations. The equation is simple. To unlock the power of widespread transformation, simply embrace some new assumptions. Immerse learners in experience. Welcome mistakes. Discover what works. Apply it to reality.

Though this later method of promoting learning in the organization is effective and invaluable, but the challenge is…. this service of learning facilitation is difficult to sell and it doesn’t have the boundaries and content structure of the other learning tools. The decision maker himself needs to be a learner and go beyond his/ her own thresholds of fear to subscribe for this method.

It is worth taking the risk…. The outcomes are unpredictable but valuable sustainably.

contributed by Sasikanth Prabhu