Showing posts with label ownership. Show all posts
Showing posts with label ownership. Show all posts

Tuesday, July 31, 2012

True Dialogue (Part 1 : a proposal)

In 2011 February we did a public program named “Mind your Business – Mend your Business” in Indore with support of Shri Yogesh Jain of Niche Quality Solutions. Around 15 participants from various business concerns were there and Mr. Akshayakumar Mankad , former head of operations of TATA Motors was there as an observer. The idea behind the program was to highlight that the leaders in the organizations need to be Business focused than organization / product focused and to show that Business acumen is an elusive issue. Fairly the point has been driven into the minds of the participants.



As a sequel to the program we had to visit one of the participants’ Shri Sameer Golwalekar, a multidimensional personality having interests in multitude of subjects. Our discussions wandered into many topics such as world history, Indian culture, Current business scenario, European psychology, J Krishnamurthi etc. At the end of the discussion he presented us with a book titled “On Dialogue” written by David Bohm, Professor of Theoretical physics. The specific choice of the gift was not random, it was after understanding the methodology, intention and service that we provide to the Business fraternity, that he suggested that we must go through this tome.


The book had about forty pages but each sentence was rich with meanings and insights that are unusual to find. I finished reading the book on the flight back to Kochi. The amazement was a Phycisist writing a book on tackling the social issues and an instigation of pride that we hold similar lines of thought. The book definitely enriched our Business Strategy workshops and (We both Yogeshji and me ) thank profusely Shri Sameer for this invaluable gift.

The summary and highlights of the book as I understand is provided in this series of blog. His own words are provided in most of the occasions and I have tried my best not to give my own interpretations. Wish you all an enjoyable read.

David Bohm, while researching the lives of Einstein, Heisenberg, Pauli and Bohr, made a remarkable observation. He noticed that their incredible breakthroughs took place through simple, open and honest conversations. He observed, for instance, that Einstein and his colleagues spent years freely meeting and conversing with each other. During these interactions, they exchanged and dialogued about ideas which later became the foundations of modern physics. They exchanged ideas without trying to change the other's mind and without bitter argument. They felt free to propose whatever was on their mind. They always paid attention to each other's views and established an extraordinary professional fellowship. This freedom to discuss without risk of interpersonal damage led to the breakthroughs that leaders of all sort today take for granted.

Dialogue - A proposal

For David Bohm the word "dialogue” gives an image of a river of meaning flowing around and through the participants. Any number of people can engage in Dialogue - one can even have a Dialogue with oneself - but the sort of Dialogue that Bohm is suggesting involves a group between twenty and forty people seated in a circle talking together.

According to Bohm , Dialogue is a way of exploring the roots of the many crises that face humanity today. It enables inquiry into, and understanding of, the sorts of processes that fragment and interfere with real communication between individuals, nations and even different parts of the same organization. In our modern culture people are not able to talk together about subjects that matter deeply to them. Solution to the fragmented communication, Dialogue is what Bohm proposes.

In Dialogue, a group of people can explore the individual and collective presuppositions, ideas, beliefs, and feelings that subtly control their interactions. It provides an opportunity to participate in a process that displays communication successes and failures. It can reveal the often puzzling patterns of incoherence that lead the group to avoid certain issues or, on the other hand, to insist, against all reason, on standing and defending opinions about particular issues.

Dialogue is also a way of observing, collectively, how hidden values and intentions can control our behavior, and how unnoticed cultural differences can clash without our realizing what is occurring. It can therefore be seen as an arena in which collective learning takes place and out of which a sense of increased harmony, fellowship and creativity can arise.

Because the nature of Dialogue is exploratory, its meaning and its methods continue to unfold. No firm rules can be laid down for conducting a Dialogue because its essence is learning - not as the result of consuming a body of information or doctrine imparted by an authority, nor as a means of examining or criticizing a particular theory or program, but rather as part of an unfolding process of creative participation between peers.

A Dialogue is not concerned with deliberately trying neither to alter nor change behavior or to get the participants to move toward a predetermined goal. Any such attempt would distort and obscure the processes that the Dialogue has set out to explore. Nevertheless, changes do occur because observed thought behaves differently from unobserved thought. Dialogue can thus become an opportunity for thought and feeling to play freely in a continuously of deeper or more general meaning. Any subject can be included and no content is excluded. According to Bohm Such an activity is very rare in our society.

Wednesday, May 9, 2012

What is Chai Board?

Many people ask about Chai Board; how it came into existence, what is done in chai board, how it is conducted, how long it takes, what is its benefit etc. 

'Chai Board is a service developed by Marg Atreya Consulting, way back in 2007 to help the business organisations to make the 'business' meetings effective. It was designed after years of experience and research.

Before jotting the attributes of chai board, let us scan the  environment prevalent in many of the organisations. There is a subtle, intangible, but real pain in most of the organisations. One common overheard statement in most of the organisations is " how am I supposed to get my work done with all of these meetings?'  Meetins are hated and tolerated by many and most believe that it is a waste of time. Yes it is ... if not conducted , moderated or facilitated properly.

There is the frustration of calling a meeting to make a decision and watching the meeting spiral into a battle between rival departments, divisions, partners, product lines, business units etc or get lost in confusion over the meaning of a technical term, in proving ones point of view as more superior etc. These meetings first has the frustration of reaching a decision and then having to abandon the decision because there was'nt enough 'buy-in'. This is the pain of fragmented 'social capital'.

Part of the pain is a misunderstanding of the nature of the problems at hand.  The failed meetings are due to a special class of problems called 'wicked problems". Business organisations have them plenty, but they are niether recognised or are attempted to be solved in logical method , with tools / techniques meant to handle well defined problems. Wicked problems are ill-defined ones and a force of fragmentation. Most business organisations, small or big,  today have significant wicked elements. Most of the business owners and managers are not recognising the presence of such phenomenon instead they sub- consciously accept the situation and apply what they know best. In meetings they follow the traditional way of agenda making, following it with tick marks as the ponts are discussed and concluding the meeting as the agenda is completed.

Another source of pain is the social complexity, ie the number and diversity of players who are involved in the business. The more people involved in a business the more social complexity and the more diverse these people are , the more social complexity. Often people who come to the meetings see themmseves as more seperate than united. In many of the organisation the uniting force /system / theme is missing,

Thus presence of wicked problems and social complexity makes the meeting less effective. As a solution to overcome these problems Chai Boad was designed.

Chai Board is an opportunity to share business insights face-to-face


Chai Board is a small informal gathering (3 to 20 people) assembled to engage in 'fertile dialogues' to develop and share insights.

Time suited for Chai Board is mid morning or mid afternoon ar early evening when participants are relaxed and enjoying a cup of tea.

The duration of Chai board may be 90 minutes or more depending on the enthusiasm and energy of people. (usually it takes 120 minutes minimum)

The heart of Chai Board is dialogues.......

For want of honest, direct and open conversations, careers are derailed and

organizations lose money. For lack of truth telling, bad behavior is tolerated and,

 in fact, spreads, infecting others who become cynical or indifferent.


Fertile  dialogues are required to float the realities of business and to grow the business.

Indicators of fertile Dialogues are openness, informality and energy.

Chai Board facilitates fertile dialogues.

Dialogue is the core of business team work and the basic unit of work.

Conversations can be stilted, politicised, a personality biopsy, domineering, fragmented, clouting, masked, adversarial, vengeful etc

or

Conversations can be reality based, asking right questions, listening oriented, empathatic, solution oriented, authentic, debating the issue etc.

Chai board focusses on the latter kind of conversations.

The Chai Board value point : Spending time in dialogues in the prresence of a facilitator creates insights and enhances learning.

Chai Board captures moments of truth.
Chai Board engages people in spontaneous / fertile dialogues
Chai Board triggers alternate thinking routes
Chai Board facilitates insight learning
Chai Board creates genuine bonds

We are proud to overhear that our clients are using the term often ... such as .... 'Lets have a chai board tomorrow...." indicating this is distinct from their other routine meetings.


contributed by Sasikanth Prabhu